This Privacy Policy explains how FreeGSTBill (“we”, “our”, “us”) collects, uses, discloses, and protects your information when you use our website (freegstbill.in), web applications (including invoice & quotation generators), and mobile applications (“Services”). By using our Services, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our Services:
- Account Information: Your name, email address, mobile number, password, and basic business details when you sign up for a FreeGSTBill account.
- Business & Transaction Data: Company details, GSTIN, billing and shipping addresses, customer and supplier information, invoice and quotation details, products/services, prices, taxes, and payment status.
- Usage & Device Information: IP address, browser type, device type, operating system, pages visited, time spent on pages, and other analytics data to help us understand how you use our Services.
- Communication Data: Messages you send us via email, contact forms, support chat, or WhatsApp, including attachments and feedback.
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your FreeGSTBill account.
- To generate and manage invoices, quotations, purchase bills, and related business documents.
- To send you transactional emails and notifications (e.g., invoice emails, password reset links, important account updates).
- To provide customer support and respond to your queries or requests.
- To improve, personalize, and optimize our website, apps, and Services.
- To monitor usage, prevent fraud, and enhance the security and reliability of our platform.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Legal Basis for Processing (For Applicable Regions)
Where required by law (for example, under GDPR), we process your personal data based on one or more of the following legal bases:
- Your consent;
- Performance of a contract with you (e.g., providing our Services);
- Compliance with a legal obligation;
- Our legitimate interests, such as improving our Services, preventing fraud, and ensuring security.
4. Data Sharing & Disclosure
We respect your privacy and do not sell your personal data. We may share your information only in the following situations:
- Service Providers: With trusted third-party vendors who help us operate our Services (such as email delivery, cloud hosting, analytics, and customer support). These providers are bound by contracts to protect your data and use it only for the services they provide.
- Legal Requirements: When required by law, regulation, court order, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.
5. Data Security
We use industry-standard security measures to protect your information, including HTTPS/SSL encryption for data in transit, secure data centers, regular updates and monitoring, and access controls. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
UPI & Payment Details
If you add your UPI ID or bank account details in the company settings to generate UPI QR codes or display payment information on invoices/quotations, we store this data securely and use it only for showing payment details on your documents. FreeGSTBill does not directly process or store your customers’ card numbers or UPI PINs. All actual payments happen through your bank or UPI/payment provider.
7. Data Retention
We retain your personal and business data for as long as your account is active or as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us (subject to legal and regulatory requirements).
8. Your Rights & Choices
You may have the following rights, subject to applicable law:
- Access, update, or correct your personal information.
- Request deletion of your data, subject to legal retention requirements.
- Object to or restrict certain types of data processing.
- Opt out of non-essential marketing communications at any time.
To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.
9. Children’s Privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- Website: https://www.freegstbill.in